Course curriculum

    1. Welcome

    2. About Course Author

    3. Our Approach to Learning

    4. The Path to Future Success™

    5. About Course Author

    6. Activity — Goals and Program Survey

    1. Introduction

    2. Communication Skills

    3. Non-Verbal Communication

    4. Activity—View a Video: Types of Non-Verbal Communication

    5. Activity—Perception

    6. Activity—View a Video: Respect in Communication

    7. Activity—View a Video: Qualities that Foster Good Relationships

    8. Activity—View a Video: Positive Relationships

    1. Listening Skills

    2. Activity—True/False Questions on Listening

    3. Quiz Answers

    4. Activity—Reflection: Your Experience of Active Listening

    5. Activity—View a Video: Active Listening Helpful Hints

    6. Activity—View a Video: What You Learn When You Listen

    7. Download—Reflect on Your Listening Skills

    8. Levels of Listening

    9. Activity—Self-reflection: What Type of Listener are You?

    10. Activity—View Videos: The Power of Listening

    11. Activity—View a Video: The Art of Listening

    12. Activity—Practice the Art of Listening

    13. Types of Listening

    14. Activity—Practice Listening Skills

    15. Improving Your Listening Skills

    16. Activity—View a Video: Preparing to Actively Listen to Someone

    17. Activity—View a Video: Actively Attending and Rapport Building

    18. Activity—View a Video: A Fun Example of Active Listening

    19. SOLER Technique to Improve Listening

    20. Activity—Practice Listening Skills: Applying SOLER Technique

    21. Activity—View a Video: Guidelines for Improved Listening

    1. Empathic Listening

    2. What is Empathy?

    3. Activity—View a Video: Empathy in Communication

    4. Activity—View a Video: The Three Different Types of Empathy

    5. Apathy—Empathy-Sympathy Continuum

    6. Activity—View a Video: Empathy

    7. Download—Personal Reflection of Response Styles

    8. Empathy Blocker

    9. Techniques to Overcome Empathy Barriers

    10. Activity—Changing Empathy/Compassion Blocker to an Empathic/Compassionate Response

    11. Use of Silence

    12. The Power of the Pause

    13. Activity—View a Video: How to Still the Noise

    14. Activity—Practice the Pause

    1. Questions in Your Work and Life

    2. Activity—View a Video: Benefits of Asking Good Questions

    3. Types of Questions

    4. Activity—View a Video: Characteristics of a Good Question

    5. How Effective are Your Questions to Get the Results that You Seek?

    6. How to Improve Your Questioning Skills

    1. The Gift of Feedback

    2. Activity—View a Video: The Gift of Feedback

    3. Activity—View a Video: Giving Feedback

    4. Formula to Giving Feedback

    5. Activity—View a Video: Tips When Giving Constructive Feedback

    6. Activity—Practice Giving Constructive Feedback

    7. Receiving Negative Feedback

    8. Activity—View a Video: Tips when Receiving Negative Feedback

    9. Activity—Practice Receiving Negative Feedback

    10. 360-Degree Feedback

About this course

  • $247.00
  • 70 lessons
  • 0 hours of video content