Course curriculum

    1. Welcome

    2. About Course Author

    3. Our Approach to Learning

    4. The Path to Future Success™

    5. About the Course

    6. Activity—Goals and Program Survey

    1. Introduction to Conflict

    2. Activity—Reflect on Your Experience with Conflict

    3. Definition of Conflict

    4. Components of Conflict Resolution Model

    5. Activity—Use the Components of the Conflict Model

    6. Activity—View a Video—Types of Conflict

    7. Activity—View a Video—Discriminate Between Functional and Dysfunctional Conflict

    8. Activity—View a Video—Levels of Conflict

    9. Activity—View a Video—Stages of Conflict

    10. Activity—Personal Reflection: Analyze a Past Conflict

    1. Activity—View a Video—Conflict Handling Behavior Styles

    2. Download—Identify Your Conflict Handling Style

    3. Activity—Scoring The Thomas Kilmann Conflict Mode Instrument

    4. Interpreting Your Scores

    5. Benefits and Costs of Each Conflict-Handling Style

    6. How We View Conflict—Cognitive Restructuring

    7. Activity—View a Video: ABC Model of Cognitive Behavioral Therapy

    8. Download—Reframing Your Thoughts

    9. Manage Your Willingness to Resolve: Getting Back to Basics

    10. Activity—View a Video—Coping with Difficult Emotions and Managing Others’ Unwillingness to Resolve the Conflict

    11. Using Affirmations to Manage and Deal with Conflict

    12. Activity—View a Video—Strategies to Deal with Challenging People in the Workplace

    1. Negotiation Attitudes to Attain Win-Win Outcomes

    2. Elements of Negotiation

    3. Activity—How Does Negotiation Fit into Your Life?

    4. Negotiation Styles: Competitive and Collaborative

    5. Four Elements of Principled Negotiation

    6. "The Third Side" in Negotiation or Going to the Balcony

    7. Activity—Taking the Third Side

    8. Tips for Gaining Perspective on a Conflict Situation

    1. Introduction to the Three Stages of Negotiation

    2. Stage One—Preparing for the Negotiation

    3. 1. Mapping the Conflict

    4. Steps in Mapping the Conflict

    5. Activity—Planning Your Negotiation and Mapping a Specific Conflict

    6. Download—Complete a Conflict Map

    7. 2. Best Alternative to a Negotiated Agreement (BATNA)

    8. 3. Worst Alternative to a Negotiated Agreement (WATNA)

    9. 4. Zone of Possible Agreement (ZOPA)

    10. The Approach of the Other Party

    11. Activity—Identify the Approach of the Other Party

    12. Power Positions in Negotiation

    13. Logistical Considerations for Your Negotiation

    14. Seating Arrangements in Negotiation

    15. Tips to Assist You to Plan Your Negotiation

    1. Stage Two—Interacting in the Negotiation

    2. Activity—View a Video: Cultivating Collaboration During a Negotiation 

    3. Enhancing Your Negotiation Style to Handle Conflict

    4. What to Avoid in Negotiations

    5. What to Do in Negotiations

    6. Consider Power Positions During the Negotiation

    7. Handle the Hidden Agenda of Negotiation

    8. Commit to Designing Options to Build a Solution

About this course

  • $347.00
  • 83 lessons
  • 0 hours of video content