Course curriculum

    1. Welcome

    2. About Course Author

    3. Our Approach to Learning

    4. The Path to Future Success™

    5. About the Course

    1. Introduction to Conflict

    2. Definition of Conflict

    3. Components of Conflict Model

    4. Activity—Reflect on Your Experience with Conflict

    5. Types of Conflict

    6. Discriminate Between Functional and Dysfunctional Conflict

    7. Stages of Conflict

    8. Conflict Handling Behavior Styles

    9. Coping with Difficult Emotions

    10. Strategies to Deal with Challenging People in the Workplace

    11. Negotiation Skills to Resolve Conflict

    12. Four Elements of Principled Negotiation

    13. Mapping the Conflict

    14. SWOT Analysis in Conflict Negotiations

    15. Forgiveness

    1. Conclusion

    2. Activity — Write Your Action Plan

    3. Do You Need a Career Coach?

    4. The Next Step Is...

    5. Program Survey and Feedback

About this course

  • Free
  • 25 lessons
  • 0 hours of video content