Course curriculum

    1. Welcome

    2. About Course Author

    3. Our Approach to Learning

    4. The Path to Future Success™

    5. About the Course

    6. Activity—Goals and Program Survey

    1. Listening Skills

    2. What is Empathic Listening?

    3. What is Appreciative Listening?

    4. Empathic Response

    5. Activity—Reflection: Your Experience of Empathic Listening

    6. Active Listening—Helpful Hints

    7. 1. Maintain Eye Contact

    8. 2. Allow the Person to Complete What They are Saying

    9. 3. Offer Verbal Encouragement

    10. 4. Ask Open-Ended Questions

    11. Active Listening

    12. Activity—View a Video: Active Listening Helpful Hints

    13. Activity—Practice Appreciative Listening

    14. Activity—Review of Appreciative Listening and Feedback

    15. Types of Listening

    16. Activity—Practice Listening Skills

    17. Improving Your Listening Skills

    18. Activity—View a Video: Attending and Rapport Building

    19. Activity—View a Video: Preparation

    20. Activity—View a Video: Empathy in Communication

    1. 1. Presence

    2. 2. Responsive

    3. 3. Compassion

    4. 4. Emotional Intelligence

    5. 5. Non-Judgmental

    6. 6. Comfortable with Silence

    7. 7. Patient

    8. 8. Maintain Confidentiality

    9. Download—Self-Rate Your Qualities of Empathic Listening

    10. Activity—View a Video: Empathic Listening Skills

    11. Activity—Create an Empathy Picture

    1. Empathic Listener

    2. 1. Use Body Language to Show You Are Listening

    3. 2. Take Time to Be Present

    4. 3. Acknowledge the Speaker’s Feelings

    5. 4. Let the Speaker Guide the Conversation

    6. 5. Use Open-Ended Questions and Clarify Information

    7. 6. Allow for Silence

    8. 7. Refrain from Giving Solutions

    9. 8. Stay Calm

    10. Example of Empathic Listening Between Two Colleagues

    11. Download—Apply the Skill of How to be an Empathic Listener to the Example

    12. SOLER Technique to Improve Your Listening

    13. Activity—View a Video: SOLER Technique

    14. Activity—Practice Empathic Listening Skills and Applying SOLER Technique

    15. Download—Practice Your Empathic Listening Skills

    16. Benefits of Empathic Listening

    1. Conclusion

    2. Download—Write Your Action Plan

    3. Do You Need a Career Coach?

    4. The Next Step Is...

    5. Program Survey and Feedback

About this course

  • $55.00
  • 58 lessons
  • 0 hours of video content